Quality Improvement/Patient Safety: Subspecialty-specific QI: see specialties above
Category: Abstract Submission
Quality Improvement/Patient Safety II -Children with Medical Complexity QI
Tara L. Johnson, MD, FAAP
Assistant Professor
Arkansas Children's Hospital
Little Rock, Arkansas, United States
To determine how best to successfully implement our quality improvement project, we defined our global and smart aims, and we identified key drivers and interventions to improve the long term neurodevelopmental care of children with congenital heart disease.
The number of outpatient CNP visits with a physician increased by 43% during Phase 1. In spite of an increased awareness amongst Cardiology providers (Test of Change #1), there was an initial 17% decrease in outpatient patient volume. At that time, there was no clinic coordinator to schedule new patients; when the new coordinator began her role (Test of Change #2), this problem was rectified, and outpatient clinic visits increased as shown. During Phase 2, with our COVID-19 clinic adjustments (Test of Change #3), our outpatient volumes further increased by 32% from our new baseline. During Phase 3, with the addition of another physician provider (Test of Change #4), our patient volumes increased further by 83%. Since the implementation of our quality improvement work, our monthly patient volumes have more than tripled.